Refund policy

Sales

All sales are final. Except where required by applicable law, Zamliy TCG does not offer returns, refunds, exchanges, cancellations, or price adjustments on completed sales.                                                                 

By purchasing from Zamliy TCG, whether in-store or online, you acknowledge that you had the opportunity to review the item, its description, its condition, and the final sale price before completing the transaction, and that the transaction was authorized for the exact amount charged.                                                                

To report a verified store error, you can contact us at support@zamliytcg.com within 48 hours of receipt or pickup. Please note that returns will only be accepted if Zamliy TCG determines, in its sole discretion, that a verified store error occurred, such as shipment of the wrong item or a materially incorrect item description attributable to Zamliy TCG.     

 If a claim is approved, we will provide return instructions and, if applicable, a return shipping label. Items sent back without prior written approval will not be accepted.                                                                    

                                                                                                                        

You can always contact us for any policy question at support@zamliytcg.com                                               

                                                                                                                        

Damages and issues                                                                                                      

Please inspect your order upon reception and contact us immediately, and no later than 48 hours after receipt or pickup,

if you believe you received the wrong item or an item that is materially defective due to a verified store error. To evaluate the issue, we may require your order number or receipt, a description of the issue, and clear photos of the item and packaging.                                                                                                     

                                                                                                                        

Exceptions / non-returnable items                                                                                       

Except where required by law, all merchandise is sold as-is and final. The following items are specifically non-returnable and non-refundable: trading card singles, opened products, altered products, tampered-with products,     

resealed products, special-order items, custom products, personalized items, sale items, gift cards, and any item accepted by the customer after inspection at point of sale.                                                             

We also do not provide returns, refunds, exchanges, or adjustments for buyer’s remorse, market price changes, post-sale valuation disputes, or subjective condition disagreements where the item was inspected or accepted before completion of sale.                                                                                                                                                                                                                                           

Please get in touch if you have questions or concerns about your specific item before completing your purchase.         

                                                                                                                        

Exchanges                                                                                                               

We do not offer exchanges except in the case of an approved claim involving a verified store error.                     

                                                                                                                        

European Union 14 day cooling off period                                                                                

If the merchandise is being shipped into the European Union, you may have rights that cannot be limited by this policy, 

including a 14-day cancellation or return right where applicable by law. Any such request must still comply with        

applicable legal requirements, and proof of purchase will be required.                                                  

                                                                                                                        

Refunds                                                                                                                 

Refunds are not issued except where required by law or where Zamliy TCG approves a claim due to a verified store error. 

If a refund is approved, it will be issued to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.                                                        

                                                                                                                        

If you have questions about an approved refund, please contact us at support@zamliytcg.com